Integrated Digital Platform - CapViaggi
Tourism booking system with real-time synchronization to Zucchetti Ken management software, eliminating double entries and optimizing the conversion funnel for a tour operator with 10,000+ annual passengers.
- Client:
- CapViaggi
- Year:
- 2024
- Industry:
- Travel & Tourism
A tour operator with 80 years of history seeking digital efficiency
CapViaggi serves 10,000+ passengers every year through a network of 500+ partner agencies and over 100 active destinations. Operational solidity contrasted with a digital infrastructure that required continuous manual updates between website and Zucchetti management system. Every price or availability change required double entry, creating delays, occasional errors and overbooking risk. Customers saw information that wasn't always up to date, while the team spent weekly hours on manual data synchronization.
Integrated platform with automatic synchronisation
We developed a digital ecosystem that eliminates all friction between internal management and customer experience, building a direct technological bridge with the existing Zucchetti infrastructure.
Advanced search system with dynamic filters
Real-time availability and prices always updated from the management system, eliminating discrepancies between internal systems and public information.
Mobile-first optimised booking flow
Simplified process that reduces necessary steps and converts more visitors into confirmed bookings, designed for predominantly mobile traffic.
Stack tecnologico
WordPress
CMS for autonomous content management, promotional landing pages and destination catalogue updatable by the internal team.
Custom Plugin
Bespoke development for booking logic, dynamic pricing calculation and bidirectional integration with the management system.
SQL Server
Direct connection to Zucchetti database for real-time synchronisation of availability, prices and bookings.
Results and impact
- Complete elimination of double manual update work between systems
- Zero overbooking from information discrepancies, with always transparent availability
- Autonomous team in managing tours, promotions and content without technical interventions
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